You don’t have to be a Hollywood filmmaker to know that video is a hit-or-miss proposition, but at least when you deliver your video in a
theater, you know it will play smoothly. Unfortunately, when you distribute your video over the web, you
have no such assurance. So, unless you measure the
quality of experience (QoE) of your viewers, you have
no way of knowing if your underperforming videos
are failing because of content or because of some
technical delivery problem. If your video is serving
some mission-critical purpose, that’s unacceptable.
It used to be both technically cumbersome and ex-
pensive to monitor the QoE of your viewers. As you’ll
read in this tutorial, via a service called Mux Data
from a company named Mux, you can start monitoring
QoE by adding a just few lines to your live or video-on-
demand (VOD) embed code and will pay only $0.001/
view to begin. To be sure, you may want to start with
the Pro plan (at $499/month for 1 million video views a
month) to access features such as longer data retention,
access to industry benchmarking, and alerting, which
still probably costs less than the price of even a min-
ute’s worth of production for some promotional videos.
In this tutorial, I’ll first show how to integrate Mux
monitoring into your video playback and then review
the type of data you can access from the system.
When you add Mux Data to your videos, you do so
within what’s called an Environment, which is defined
as the “highest grouping of data you want to combine
and compare within.” In essence, Environments allow
A new service makes quality of experience
monitoring and analysis easy. Here’s how to use it.
By Jan Ozer